Privacy Policy

1. Information We Collect

We collect information you provide, information generated by your use of the service, and information from connected services. This may include:

• Account identifiers such as email address, name, profile photo, user ID, referral code, and onboarding answers.
• Wallet and blockchain information such as connected EVM and Solana addresses, Turnkey wallet addresses, transaction hashes, balances, orders, fills, staking activity, reward activity, and withdrawal or bridge details.
• Authentication and session information such as Google/Firebase tokens, Turnkey session state, wallet signatures, backend access tokens, API token metadata, CLI authorization details, and security logs.
• Product data such as watchlists, chart settings, hidden tokens, UI scale, preferences, notifications, trading experience, chat messages, support requests, bug reports, feature requests, and uploaded profile images.
• Device, usage, and analytics data such as IP address, browser, operating system, approximate location inferred from network data, page views, referring URLs, performance data, error events, local storage values, and similar diagnostics.

We do not intentionally ask for or collect seed phrases or raw wallet private keys. You should never send them to us.

2. How We Use Information

We use information to:

• Authenticate users, connect wallets, create or load accounts, and secure sessions.
• Provide trading, market data, charting, staking, rewards, referral, watchlist, profile, API, CLI, and support features.
• Prepare, route, sign, submit, record, and display user-approved transactions and related statuses.
• Maintain safety, prevent fraud and abuse, enforce rate limits, debug errors, audit access, and protect infrastructure.
• Improve the service, measure usage and performance, communicate with users, and comply with legal obligations.

3. Cookies, Local Storage, and Similar Technologies

We and our providers may use cookies, browser storage, IndexedDB, analytics scripts, and similar technologies to keep you signed in, remember preferences, store chart and UI settings, support wallet sessions, measure performance, and secure the service. Blocking these technologies may prevent the service from working correctly.

4. How We Share Information

We share information with service providers and infrastructure partners that help us run the service, including authentication, wallet infrastructure, hosting, analytics, storage, database, RPC, market data, trading, bridge, support, and security providers. We may also share information when required by law, to protect rights and safety, to investigate abuse, in connection with a business transfer, or with your direction or consent.

Blockchain transactions and wallet addresses may be public by design. Third-party networks, protocols, explorers, validators, RPC providers, wallets, exchanges, and market data services may independently process information under their own policies.

5. Advertising and Sale of Personal Information

We do not sell your personal information for money. We do not knowingly share personal information for cross-context behavioral advertising. If that changes, we will update this Policy and provide any legally required opt-out controls.

6. Retention

We retain information for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, prevent fraud, and preserve transaction and audit records. Public blockchain data may remain available independently of AskSplat.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information. No system is perfectly secure. You are responsible for keeping your wallet, device, browser, API keys, CLI approvals, and account credentials secure.

8. Your Choices and Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, portability, restriction, objection, withdrawal of consent, or an appeal of a privacy decision. California residents may also have rights to know the categories of personal information collected, the purposes of use, the categories of sources and recipients, and to opt out of sale or sharing where applicable.

To make a request, contact asksplatteam@gmail.com. We may need to verify your identity and account control before acting on a request.

9. International Users

The service may process information in the United States and other countries where we or our providers operate. Those countries may have privacy laws different from your location. By using the service, you understand that information may be transferred and processed outside your jurisdiction.

10. Children

The service is not intended for anyone under 18. We do not knowingly collect personal information from children. If you believe a child provided information to us, contact us and we will take appropriate steps.

11. Changes

We may update this Privacy Policy from time to time. The updated version will be posted here with a new effective date. Continued use after changes means the updated Policy applies.

12. Contact

Questions or requests can be sent to asksplatteam@gmail.com.